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Frequently Asked Questions
General
I lost my license key.  Where can I find it? You can view your purchased license key(s) at any time by logging into the customer menu on our web site.
Can I activate my software without being connected to the internet? No, the internet connection is required to activate, but once you've activated the product, it no longer requires an internet connection.
When I try to activate my license, I receive an error that the "request has timed out".  What is causing this? This is usually caused by a third party (non-Microsoft) internet security program blocking the program from accessing the internet.  Disabling or uninstalling such programs will usually fix the problem.  If you have eliminated all possible third party programs and you still get this error, bring up our web site in your browser.  If our web site loads slower than normal, then it's most likely an internet network problem.  Even if other sites appear to load quickly yet ours doesn't, this is actually more proof that it's an internet network problem. These types of malfunctions are usually fixed within a day or two and Internet providers are usually well aware of the problem long before you notice it and are already working to fix it, but if you're in a hurry to get your program activated, connecting to the internet through a different internet provider usually fixes the problem since different networks have different routes between you and our server. 
I'd like to transfer my license from one hard drive to another.  How can I accomplish this without breaking the software license agreement? All of our Windows based products now have a "Remove License" feature on the license activation window (within the program itself).  Once you remove a license from the computer, it will free it up to be activated on another computer (or the same computer after reinstalling windows) .  Moving a license this way does not violate the license agreement.
My computer crashed, and when I try to reinstall and activate on a new machine (or hard drive), I'm informed that my license is already in use.  What do I do in this situation? If a computer that has completely died contained an activated copy of one of our products, you'll need to "reset" the license for that machine by logging into the customer menu here on the web site and going to the "License Maintenance" section.  On that screen, there are instructions for selecting the machine in question and resetting the license.  Users are granted 3 license resets per calendar year.
I ran my progam today and a message came up that "There is a newer version available.  Would you like to install it?"  How do I know if this is a free upgrade or not? Anytime you receive that message, you should always answer "yes" and let the program download and install the latest version.  If you are ever informed in this manner, it will always be a free upgrade.  If we release a major upgrade (which is a whole number version increase such as a 3.x to 4.x version change), and we are charging for the upgrade, you won't receive the message from the program itself, but instead an email from us, at which time you can decide if you want to pay to upgrade to the new version.  You are never forced to pay for an upgrade and we will always keep a copy of older versions in our archive as a backup source.
Software Specific
Applies to Question Answer
Song List Generator
KJ File Manager
File Synchronizer
I use one of your products that reads and manipulates large amounts of files, and this process can take a while.  What can I do to speed up this up?  The number one reason for slow processing of a large amount of files is your anti-virus software.  Modern anti-virus programs will analyze every file that your computer accesses, and the larger the files, the longer it takes.  MP3 and other audio files average around 5 megabytes each and this is what takes a long time to process a large amount of files.  Most anti-virus programs can be temporarily be turned off while you're processing your files.  Most anti-virus programs such as Norton or McAffee can be turned off via right-clicking their icon in the tool tray (next to the clock in the lower right of your screen).  Doing so can increase the speed of the processing by 10 times or more.

Another tip is to keep your hard drive(s) defragmented.  A drive that is significantly fragmented will slow down the processing of files since the drive head has to travel many more times to read files or directories.  To defrag your drive, click the start menu, all programs, accessories, system tools, then "Disk Defragmenter".
KJ File Manager
File Synchronizer
Under Windows 7 or Vista┬«, I am using an external drive and files aren't able to be copied, changed or deleted.  How do I resolve this? Windows Vista┬« (and 7) has tightened security and you will manually need to tell Windows that the drive can be accessible by any program.  Click here for information on how to accomplish this.
Karma During installation, I get a message about a control that "failed to register".  How do I resolve this? Go to Window's control panel where you remove programs and remove the "Microsoft Visual C++ 2005 Runtime", then reinstall Karma.
Karma I installed the latest Karma and it won't run.  What now? There are a variety of reasons that could cause this, so here's a list of the steps that will fix any problem.  The list should be followed in order so you don't delete any more data that you have to or do any more work than you have to.  After each step, attempt to run Karma.  If it still doesn't load, you'll need to progress to the next step:

Step 1:  Read the tips section of the help file and make sure you're following all the recommendations.

Step 2:  Delete the "dataShow" file located in the Karma Data folder (located in your documents folder)

Step 3:  Delete the application settings (click here for instructions)

Step 4:  Rename the Karma Data folder (located in your documents folder) to something different like "Old Karma Data".  Uninstall, then reinstall Karma.  This will start you off from scratch with new data so you will need to rebuild your media list and start fresh with new singers and histories, but, if this step worked, it's an indication your data was corrupted to begin with.

Step 5:  At this point, it's safe to say that there is some unknown factor that is causing this, possibly another program.  If you don't want to have your computer looked at by a professional to narrow it down, the only option left is to reinstall Windows, and although this could take an hour or more depending on what you need to reinstall, this does work everytime unless there's a hardware problem, in which case, this step will confirm whether that is the case.  Save a copy of the old karma data folder if the previous step didn't work.  Remove any licenses using the "Remove License" button on the license activation window of any of our products, then reinstall Windows from scratch (making sure to backup any necessary data beforehand).  After reinstalling Windows, go to Windows Update and install all available updates, reboot, then keep going to Windows Update until there are no more updates to install.  If you used step 5, copy back the old Karma Data folder and make sure it's properly titled "Karma Data" again, then reinstall Karma, and activate your license.
 
 
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